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Defining Emotional Intelligence
Our EQ, or Emotional Intelligence, is the capacity for effectively recognizing and managing
our own emotions and those of others. Emotions have the potential
to get in the way of our most important business and personal relationships.
According to
John Kotter of Harvard Business School, 'because of the furious
pace of change in business today, difficult to manage relationships
sabotage more business than anything else - it is not a question
of strategy that gets us into trouble, it is a questions of emotions'.
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How
Important is Emotional Intelligence to Performance? |
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Across
Various Job Levels |
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Research tracking over 160 high performing individuals in a variety of industries and job levels revealed that emotional intelligence was two times
as important in contributing to excellence than intellect and expertise
alone.
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For
Managers and 1st Line Supervisors |
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Supervisors
in a manufacturing plant received training in emotional competencies
such
as how to listen better and help employees resolve problems on their
own, how to empower and inspire others, and how to become more effective
personal leaders.
After training:
• lost-time
accidents were reduced by 50 percent
• formal grievances were reduced from an average of 15 per year
to 3 per year
• the plant exceeded productivity goals by $250,000 (Pesuric
& Byham,1996).
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In
another manufacturing plant where supervisors received similar emotional intelligence training:
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• production
increased 17 percent.
• There was no such increase in production for a group of matched supervisors who were not given emotional intelligence training (Porras & Anderson, 1981).
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For Leaders:
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The
following chart depicts the number of times those individuals who
became president or CEO displayed emotionally intelligent competencies
compared with those who were passed over. |
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| EQ Competencies |
Frequency
Shown |
| Self-control |
7X |
| Empathy |
3X |
| Teamwork |
2.5X |
| Self-confidence |
2X |
| Achievement
Orientation |
2X |
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| Cognitive
Competencies |
Frequency
Shown |
| Analytical
Thinking |
1.2X |
| Conceptual
Thinking |
1.5X |
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*Although
those who became president or CEO showed cognitive competencies
more frequently than those passed over, this difference was not
significant.
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What Level of Profitability is Attributable to Emotional intelligence? |
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Not only does emotional intelligence greatly contribute to job performance and leadership,
it has also been found to increase profits. The following chart shows
the relationship between emotional competencies high enough to positively
affect performance (based on 360 data) and the amount of profit generated
at
a multinational services firm per year per partner. |
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As
the chart shows, self-regulation appears to have the greatest impact
on profit generation. |
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Is
it Possible to Increase EQ? |
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Most
definitely yes! How Do We Do This? |
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We are the leading authority on the impact of emotions on performance. IHHP offers emotional intelligence training in leadership, hiring and selection, sales performance and coaching effectively. We also offer selection & development tools and keynote programs that focus on increasing emotional intelligence in individuals and organizations. Learn more about our one year coaching program and accreditation in our programs. Our expertise is sought by Fortune 500 companies, the world's top business schools, professional athletes and Olympic medallists.
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Examples
of EQ's Impact on Performance |
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The
Business Case Training in Emotional Intelligence |
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The following 14 points build a case for how EQ contributes
to the bottom line in organizations. More |
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The
Business Case for Selecting for EQ |
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The
Power of Positive Thinkers |
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by
Jill Neimark (Reprint from Success Magazine) |
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Robert
Dell should have been crushed. Two years ago, the meat-packing plant
where he worked closed on a half hour's notice. "Severance?"
asks the blond, 47-year-old Dell, who is married with
two children. More |
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