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Last 8% Culture System

Accelerate your strategy and achieve results by building high-performing teams that take risks to do hard things – to embrace what we term “Last 8% Moments

Accelerate your strategy and achieve results by building high-performing teams that take risks to do hard things – to embrace what we term “Last 8% Moments.

IHHP’s category-defining culture system puts your people leaders at the center, giving them the skills and structure to own the culture on their team and empower people across the organization to take risks to drive performance and achieve results.

The Last 8% Culture System is a system, not a training program. Using a series of team-based sprints, learning occurs in the flow of work and delivers simple and sticky ideas and tools to help you build a high-performance culture in months, not years.

Culture is Built (or Broken) in the Last 8%

The biggest cultural risk inside organizations isn’t what happens in all-hands meetings or team offsites. It’s what happens in the moments people avoid: the tough feedback conversation, the uncomfortable decision, the accountability that gets delayed.

The Last 8% Culture System equips teams to meet those moments with Emotional Intelligence and courage — transforming hesitation into healthy tension, and avoidance into alignment.

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Blue Cross of
Idaho

“Our employee retention is significant due to our Last 8% Culture. We’ve gone from a 17.5% turnover rate to an 11% turnover rate in the past year and a half, something like that translates into real dollars. When we talk about that turnover rate and going from a ratio of losing 250 people a year to a third of that or half of that, that can be real money, close to $10 million bucks actually if you really look at it.”

- Drew Hobby
Executive Vice President and Chief Revenue Officer

Tenneco
Automotive

“Our CEO and his executive team saw a very clear path between learning the Last 8% skills and driving a high-care and high-accountability culture, key tenets of our Tenneco Way. Once they started working on modelling the culture themselves, it’s raised the bar for rest of the organization to also implement new behaviors through the Sprint process. We are seeing a huge positive impact from the Last 8% Culture system rollout."

- Greta Voss
Vice President, Talent Development and Culture

The Last 8% Culture System: A Proven Path to High-Courage & High-Connection

Our system diagnoses your organization’s cultural gaps and implements targeted interventions—all while weaving learning and growth into your daily operations.

Phase 1: Culture Assessment

Our process begins with an in-depth assessment to understand the organization’s culture and strategic objectives. Using our proprietary Last 8% Culture Assessment, we analyze the organization at all levels to identify strengths and opportunities for improvement. The neuroscience behind our systems reveals how teams approach difficult Last 8% moments.
We also conduct stakeholder interviews and review mission statements, strategic plans, and leadership values to connect the culture change effort with the organization’s goals.
Everything we do is fine-tuned to your organization’s needs so you can achieve results in months, not years.

Phase 2: Last 8% Workshops & Coaching

We believe that senior leaders must model the behaviors they expect across the organization. Our SLT program equips leaders with the tools to:

Engage in productive discussions, tackle difficult decisions, and model courageous behavior.
Lead their functions effectively while driving organizational culture change.
Signal desired behaviors to the organization, inspiring others to follow their example.
Through facilitated discussions, team exercises, and leadership coaching (including CEOs and key leaders), SLTs build skills to manage tough conversations and enrich accountability.

Phase 3: Company-Wide Launch Session

Our Culture Sprints take culture-building beyond leadership and embed it throughout the organization. These team-driven initiatives unfold over 4-week cycles and include:

CEO Kick-off: A powerful, interactive session where the CEO models courage and vulnerability, emphasizing the organization’s cultural shift.
People Leader Learning: People Leaders are equipped with skills for managing pressure and facilitating Sprint Team Meetings.
Sprint Team Meetings: People Leaders dedicate 30-45 minutes of regular team meetings to:
Watch a short video introducing key concepts.
Discuss team dynamics and how to improve collaboration.
Build agreements and commitments for handling Last 8% moments. These meetings help teams prepare for difficult conversations, improving communication and strengthening working relationships.

A Partner in Cultural Transformation

IHHP is more than a training provider—we work alongside you to create a safe, high-performance culture. With the Last 8% Culture System, your organization develops the courage and connection needed to overcome challenges, retain top talent, and be successful at all levels.

Contact us today to learn how IHHP can solve your biggest organizational challenges and achieve long-term impact.

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